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This agent has been in business for five years and has become a valued partner for
those not licensed to issue title policies in Texas.
The client’s main objective was to increase its client base and remain as profitable if
not better. The economic recession along with the cyclical nature of the mortgage
rates and pressure on title agents to reduce fees presented a great challenge. Reducing
operating costs seemed to be the answer to combat decreasing revenues. The client
considered various initiatives to convert fixed costs to variable costs and finally
settled on outsourcing. SLK Global was selected as the partner from an initial group of
three BPO firms.
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