Title Plant Building
SLK Global helps a leading U.S. Title Plant Building company improve productivity through automation
The customer is one of the largest Title plant building companies in the U.S., whom SLK Global was helping
digitize public records for their title plant. The customer was faced with a challenge of sudden surge in volumes amounting to digitization of over 1 million documents per month to keep their title plant updated. There was low productivity in entering this data because of variation in county documents, and because each document required manual entry of 80+ fields.
SLK Global deployed Six Sigma Black Belts to conduct value stream mapping and identify non value
added steps, so as to create an efficient workflow. Several areas of process improvement and automation were identified: application redesign, introduction of OCR (Optical Character Recognition) capabilities, predictive data entry using algorithms to eliminate entry of over 25% of the fields.
Productivity gains – increase from 60 documents per hour to 195 documents per hour
Online productivity, quality reports and control charts helped improve productivity and quality
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