digitize public records for their title plant. The customer was faced with a challenge of sudden surge in volumes amounting to digitization of over 1 million documents per month to keep their title plant updated. There was low productivity in entering this data because of variation in county documents, and because each document required manual entry of 80+ fields.

added steps, so as to create an efficient workflow. Several areas of process improvement and automation were identified: application redesign, introduction of OCR (Optical Character Recognition) capabilities, predictive data entry using algorithms to eliminate entry of over 25% of the fields.