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Potential ways to benefit from SLK’s expertise and resources:
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Better transaction processing service levels (wait time, turnaround time, etc)
to improve cash management, payment processing and item processing functions
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Assistance in credit evaluation and better compliance to regulations, quality of
assets
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Improved collection of receivables using payment processing solutions
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Better customer service by reducing time until account is ready for use
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Reduced cost per inquiry and quicker turnaround due to night-time processing
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SLK Global offers a wide range of back-office services for the Retail Banking
industry. We started offering Retail Banking services in 2006, and currently
about 20% of our Banking business is focused on the Retail Banking area.
SLK Global has been a key service provider of bankcard transactions for the
third largest U.S. Merchant Transaction Acquirer, handling over 200,000 disputes
and adjustments since 2008
SLK Global’s Retail Banking Center of Excellence covers account acquisition,
processing and account servicing functions for the numerous products offered by
retail banks.
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Services Offered
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Customer service
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Account maintenance
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Account reconciliation
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Fraud/ risk management
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Document management
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Products Supported
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Accounts
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Checks
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Electronic Banking
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Cards
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Investment advisory
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Accounts
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We support branch banking, core banking, online banking and customer support functions.
Services offered include account maintenance, account reconciliations document
retrieval, exception and returns processing and centralized customer service support
for a variety of personal accounts offered by banks.
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Checking accounts that may be serviced: basic, interest checking, joint checking,
lifeline, student/ senior account, etc and value-add accounts like money market
accounts, sweep accounts
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Savings accounts: basic and high yield (money market) including certificate
of deposit, other specialized accounts like IRA, Roth IRA, automatic transfer
plans
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Checks and Electronic banking
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Payables processing support, including account reconciliation, exception processing
for both checks and electronic payments. Payables include direct deposit of employee
paychecks, debit and credit card transactions.
Receivables (cash, checks, and electronic receipts) processing including
processing of payments, transaction processing, exception processing, item processing,
and reconciliation of accounts.
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Cards
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Our capabilities include supporting issuers, acquirers, payment solution
providers and third party credit services providers in customer acquisition, service,
core processing and back-office and settlement functions.
These include dispute resolutions, provisional credit, account adjustments, internet
banking support, account reconciliation, document management, fraud/ risk
management.
Some other functions that are handled are card returns, account maintenance, change
in terms and fees, chargeback, authorization hold, statement retrieval.
Specific credit card transactions could include: authorization, batching, clearing
and settlement.
There is variety of cards that banks and other financial institutions issue:
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Debit and ATM cards, Bank cards – Online/ signature debit, prepaid debit/
gift cards, reward cards, flexible spending accounts (fsa), health reimbursement
accounts (hra), and health savings accounts (hsa) linked cards.
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Credit and Charge Cards - Visa®, Mastercard®, Discover®, etc and co-branded
cards, store cards, reward/ cash-back cards, student credit cards and secured credit
cards.
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Investment Advisory
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Account opening, account maintenance, document management,
annuity maintenance and life insurance management for
the personal investment advisory functions like
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wealth management
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private banking
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trust services
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wealth planning
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