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Home About us Operational Excellence Process Excellence
  Operational Excellence  
    SmarTrans Framework
    Delivery Model  
    Process Migration
    Process Excellence  
    Quality Management/
    Continuous Improvement
    Risk Mitigation  
    Infrastructure/ BCP/ DR
Process Excellence
We believe that our client's success in servicing their customers depends on our ability to deliver on process excellence. Our process excellence framework is modeled on four key components:
SLA Delivery which focuses on service delivery
Client management and governance of engagement
Quality and Continuous improvement
Compliance and control
Quality Management Risk Mitigation
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