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| Some potential ways SLK Global’s services can make a difference:
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Reduce service time (e.g. time from application to funds available for use) by leveraging
24x7x365 processing
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Improve customer service (e.g. call wait time) by adding front-office staff and
outsourcing back-office work
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Reduce risk and improve regulatory compliance by support in default management activities,
thereby reducing loss from delinquency
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| SLK Global offers support in all the areas of the consumer lending value chain,
including in the acquisition of the account (origination), processing the transaction
and payment, servicing the account, as well as default management.
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| Services Offered
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Origination:
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» Acquisition
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» Processing
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Servicing
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» Loan Boarding
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» Payment Processing
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» Loan Modifications
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» Customer Service
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» Bank Reconciliation
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» Credit Report Discrepancy
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» Default Management
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| Products Supported
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Home equity lines of credit - HELOC
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Home equity loan
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Auto and motorcycle loans (new and used)
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Marine and RV loans
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Private and federal student education loans (Perkins, Stafford, PLUS, etc)
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| Note: Residential mortgage products are addressed in the Mortgage lending section.
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| The services offered are specific to the line of business supported, but can be
generally classified under the following groups: generally classified under the
following groups:
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| Origination
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Acquisition - Lead generation activities through multiple channels including
emails and calls
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Processing - Document indexing, loan boarding and registration, document
verification, credit verification, processing of approval conditions and stipulations,
underwriting support, closing/ funding, post closing filing, indexing and
review functions
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| Servicing
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Loan Boarding - Set up of loan information on the servicing system, verification
of information and validation of documents for accuracy and completeness
of loan information
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Payment Processing - Evaluation, verification and entry of a variety of servicing
functions for consumer loans
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Loan Modifications - Rate change, loan payoff, skipping payments,
waiver of fees, misapplied payments, application of principal payments, extension
of loan period for delinquencies, closing equity line or other loans and
other such transactions
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Customer Service - Loan account servicing requests including address changes,
waiver of fees, closure of loan account, and request for statement, etc.
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Bank Reconciliation - Reconciliation of funds deposited
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Credit Report Discrepancy - Review disputes raised by customer related
to items on their credit report. Verify the disputed item and waive the disputed
item as required
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Default Management - Early stage collections/ Late stage collections, foreclosure
processing
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